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Miller UK
Established in 1978, Miller UK Ltd is a world-leading manufacturer of buckets, couplers and attachments for the earthmoving industries. The firm currently employs over 1000 staff worldwide and boasts an extensive customer base that includes Caterpillar, Volvo, JCB, Komatsu and Hitachi.
The Challenge
Executel has a long-standing relationship with Miller and has worked closely with the manufacturing giant for a number of years to deliver a phased IP telephony roll-out to its worldwide operations.
With sites in Northumberland, Gibraltar and the US, Miller saw an integrated global system as a way of significantly improving communications and thereby increasing productivity. Executel was therefore appointed to design and implement a solution that would unite Miller’s disparate sites and allow them to operate as if under the one roof.
Executel’s challenge was to deliver a cost effective, yet totally reliable, robust and flexible solution; the right solution for the company’s immediate needs with the built-in ability to take advantage of more advanced unified communications technologies moving forward.
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Customer Needs:
- Cost-effective overseas communication
- A communications solution to support the firm’s vast geographical spread
- An integrated global communications platform
Solution Components:
- Mitel 3300 Integrated Communications Platform
- Mitel 5330 IP Phones
- Mitel 5224 IP Phones
- Mitel IP-DECT Handsets
Results:
- Greater transparency across worldwide sites
- Dramatically reduced call costs through IP telephony
- Opportunities for future development
- A clear migration path toward a unified communications infrastructure
Communication Solutions
