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Navy, Army and Air Force Institutes (NAAFI)
Established in 1921, NAAFI is a British Service Provider of retail, catering and leisure. A non-profit making organisation, NAAFI works in partnership with the British Armed Forces wherever there is a need to deliver a ‘home from home’ experience to service personnel and their families.
Created and managed solely to provide for the Services, NAAFI employs around 2,500 staff across eight countries.
The Challenge
NAAFI had started down the IP migration path with its existing communications provider but came up against a number of issues which left them looking for an alternative supplier. Having approached Mitel® Networks direct, NAAFI was recommended to Executel who subsequently took over the maintenance of two Mitel systems located at NAAFI’s HQ in Darlington and a second site elsewhere in the UK.
Some three years later, Executel has successfully cemented its relationship with NAAFI and built upon the organisation’s existing infrastructure which includes an international MPLS (Multi-protocol Label Switching) network linking all major sites.
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Customer Needs:
- A communications provider that would take hold of and complete an existing IP migration project
- A unified communications infrastructure
- Integration with an existing BlackBerry environment to provide IM and Presence on BlackBerry handheld devices
- Cost-effective overseas VOIP communication
Solution Components:
- Mitel 3300 Integrated Communications Platform
- Microsoft Office Communications Server (OCS)
- Mitel Enterprise Manager™
- Mitel Contact Centre Management
- Mitel 5550 IP Console
- Mitel 5330 IP Phones
- Mitel 5212 IP Phones
- Oak Call Logging Software
- Low Cost Routing package
Results:
- Free international calls between NAAFI sites
- Reduced expenditure on international calls to external sites
- In-house contact centre functionality
- Full softphone capabilities
- Greater transparency across international operations
Communication Solutions
