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The Executel Helpdesk is the hub of our after-sales support function.
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End User Training

When you consider that the majority of customer contact is made using the telephone, it’s incredible to think just how little time is devoted to ensuring that this fundamental business tool is being utilised to maximum effect.

Executel offers a unique training programme, enabling end-users to maximise the investment made. All Executel trainers are highly skilled and not only have a sound knowledge of system functionality but are themselves trained to relate to differing business scenarios, completing the tailored package for customers.
THE BENEFITS

• Key users receive detailed and structured handset training, thus
enabling useful features and functions
to be utilised

• All training is carried out prior to
the ‘go live’ date so that users can
take advantage of new functionality immediately

• Training is carried out live on site
so that end users are familiar and comfortable with the new equipment

• Main operators receive specialist training on consoles, but also attend handset training so that they fully understand users’ requirements

• Executel’s training officer attends site on ‘go live’ day in order to support users where necessary
 
 
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