Helpdesk / Maintenance
At Executel, we are renowned for our first-class after-sales support. If you should experience a problem with your communications, you can rest assured that your business is in safe hands and that all support calls will be answered and managed by the most highly skilled, accredited and experienced personnel available.
In today’s fast moving business world communication is essential and without it, many firms would simply grind to a halt. Consequently, Executel is dedicated to ensuring that this does not happen and that your business continues to run smoothly with minimal disruption to operations.
We currently provide support for 54 million minutes of call traffic per annum, 8,500 business line connections and around 20,000 desktop users, all within targeted service levels which are carefully monitored to ensure that the service you receive is second to none.
The Executel Helpdesk is available 24-7-365 subject to contract and unlike others, we can offer a customised response to coincide with your business operating hours. Each and every call we receive is of paramount importance and duly logged on our bespoke Customer Relationship Management system, thus ensuring that your query is managed and tracked to a successful outcome, without fail.
Throughout the process, we will keep you informed of progress every step of the way and the logged fault/query is only cleared when you, the customer, are completely satisfied with the resolution or fix.
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